FAQ

How often should I charge my Devon watch?

If it is not being used, we recommend charging your Tread 2 every 15 days and your Tread 1 every 21 days.. Otherwise, our suggestion is to use the battery level indicator on the watch and charge it once the indicator level reaches 20%. . For convenience, some Devon owners have used a programmable power timer that charges the watch for 10 hours every 15 or 21 days depending on the model.

Should I leave my Devon watch on the charger after it's fully charged?

After the watch is fully charged, it should not be left on an active charger. This helps to both protect the battery from damage and preserve its longevity. Extended periods of charging can cause damage to the battery and the watch itself.

If I need service on my watch what should I do?

My Devon is charged but it is not responding?

When the battery level becomes low, the watch will automatically turn off. This allows the internal circuitry to keep the correct time before the battery level is completely depleted. Often, owners will mistake the power saving mode for an error in the watch. Replacing it on the charger will charge the battery, and after some time charging will charge the battery to the point it automatically comes out of power saving mode. Occasionally, if the battery is drained too far, the operating system may lock in power save mode. In such a case, a battery reset will correct the issue.

What does the Devon warranty cover?

Generally, the Devon warranty extends to workmanship defects for a period of two years and a one year warranty on the battery. Basically, this covers normal wear and excludes things like water intrusion, damage from dropping, scratches, etc. Please keep in mind that the Devon warranty is only available if the watch is purchased from an AUTHORIZED DEVON RETAILER. Please refer to the warranty sections (link) for full details.

How long does the watch operate on a single charge?

With normal use, we expect the Tread 1 and Tread 2 watches operate for seven to ten days. Of course, batteries vary, as does the manner of use. Using the various modes of the watches can impact the duration of the charge.

How do I get accessories (like replacement straps, travel chargers) and replacement parts for my Devon?

Accessories and replacement parts are available through Devon or any of its authorized retailers.

How do I reach Devon with questions or customer needs?

The best way to reach us is via email at info@devonworks.com.

Why do some watches have serial numbers with a second number?

Each Devon watch is serial numbered for authenticity. If the watch has a serial number with a second number (i.e. STP 54/150), then it is a limited edition. If a watch is listed as limited edition, once the supply of is exhausted, the watch will no longer be made. Of course we will continue to stock the necessary items for repair. It should be noted, a limited edition is a cap on the number of watches of that edition that will be made, it is not a minimum. Devon may discontinue a limited edition before the reaching the limitation.

Warranty Registration

Serial Number Ownership:

It is strongly recommended that you register your watch with Devon after purchasing it. Devon keeps a data base for warranty claims and ownership. We use that information for service needs and also ownership.

Return Policy:

Any watch purchased through a retailer is subject to that retailers return policy. If purchased directly from Devon, our return policy is return within 3 days of the date the watch was received for full credit on the sale price. Because of the unique nature of our watches, only returns that are in new condition and unworn may be accepted.

Are the watches waterproof?

Devon Tread watches are water resistant, but not water proof. It is strongly recommended that you do not submerge your Tread watch, especially in heated water like hot tubs.

FAQ